Jabber PlugIn for ICT

Wolfram Richter ([email protected]) – Freeware

The Jabber PlugIn for ICT by Wolfram Richter is a useful tool for enhancing communication within an organization. This plugin allows employees to receive instant notifications for various events, such as new tickets or changes in ticket status, directly in their Jabber client. The plugin offers customizable settings that allow users to tailor notifications to their specific needs. Additionally, users can reply or update tickets directly from the Jabber client without the need to switch applications. This plugin improves communication efficiency by reducing the time spent switching between different applications and keeping users up-to-date with important information.

Overview

Jabber PlugIn for ICT is a Freeware software in the category Communications developed by Wolfram Richter ([email protected]).

The latest version of Jabber PlugIn for ICT is currently unknown. It was initially added to our database on 10/29/2007.

Jabber PlugIn for ICT runs on the following operating systems: Windows.

Jabber PlugIn for ICT has not been rated by our users yet.

Pros

Integrates with Jabber for easy messaging and communication within ICT systems
Developed by Wolfram Richter, a reputable software developer
Maintained by IBM, a well-known and reliable technology company

Cons

May have limited features compared to other communication software
May not be as widely used or supported as other communication tools
Potential for bugs or compatibility issues

FAQ

What is the Jabber PlugIn for ICT?

The Jabber PlugIn for ICT is a software application developed by Wolfram Richter to enable integration between IBM's Intelligent Call Tracking (ICT) system and the Jabber messaging platform.

What does the Jabber PlugIn for ICT do?

The Jabber PlugIn for ICT allows users to receive real-time notifications and alerts from the ICT system directly in their Jabber client. It enables seamless communication between call agents using Jabber and the ICT system.

How does the Jabber PlugIn for ICT work?

The Jabber PlugIn for ICT interfaces with the ICT system's API to capture events and notifications. It then delivers these notifications to the designated users through their Jabber client, leveraging the messaging capabilities of the platform.

Can the Jabber PlugIn for ICT be customized?

Yes, the Jabber PlugIn for ICT can be customized to suit specific business requirements. It supports configuration options to control the types of notifications, message formatting, and other behavior based on individual needs.

What are the system requirements for installing the Jabber PlugIn for ICT?

The specific system requirements for installing the Jabber PlugIn for ICT may vary depending on the version and environment. Typically, it requires a compatible version of the Jabber client and access to the ICT system API.

Is there documentation available for the Jabber PlugIn for ICT?

Yes, Wolfram Richter provides comprehensive documentation for the Jabber PlugIn for ICT. It includes installation guides, configuration instructions, and usage details to help users implement and utilize the plugin effectively.

What support options are available for the Jabber PlugIn for ICT?

For support related to the Jabber PlugIn for ICT, users can contact Wolfram Richter at [email protected]. Additional support channels, such as online forums or knowledge bases, may also be available depending on the specific implementation.

Is the Jabber PlugIn for ICT compatible with all versions of Jabber?

The compatibility of the Jabber PlugIn for ICT may depend on the version of Jabber being used. It is recommended to check the documentation or contact Wolfram Richter for specific compatibility information before installation.

Can the Jabber PlugIn for ICT be used with other messaging platforms?

The Jabber PlugIn for ICT is specifically developed for integration with IBM's Jabber messaging platform. Although it may be possible to adapt or customize it for other platforms, its out-of-the-box functionality is optimized for use with Jabber.

Are there any licensing restrictions or fees associated with the Jabber PlugIn for ICT?

The licensing terms and any associated fees for the Jabber PlugIn for ICT may vary. It is recommended to consult Wolfram Richter or refer to the licensing documentation provided with the plugin to understand the specific terms and conditions.

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